TERMS AND CONDITIONS

General terms and conditions

INTRODUCTION

Your booking made with Hatours Travel Malta from here onwards referred to as HTM shall be subject to the Terms and Conditions listed below, this is to ensure both fairness and clarity between the two (2) parties, HTM, and the Client. The terms and conditions shall cover every aspect of your journey, starting from the first time you create your booking until the moment you arrive back in Malta.

These terms and conditions as may be amended from time to time, apply to all our services directly or indirectly and shall also outline the rights and obligations of the two (2) parties respectively. It is understood that once the Client has made a deposit for any one of the services provided by HTM, the Client has clearly read, understood, and accepted the terms and conditions, including the privacy policy.

A copy of these terms and conditions is given to the Client before booking any service directly or indirectly through HTM and also upon receipt of the service booked as they are brought to the Client’s attention together with the booking form and signed by the Client thus showing that these Terms and Conditions have been read, understood and accepted. These terms and conditions are governed by Maltese law and are in accordance with the current European Union Legislation. Should any dispute arise on the interpretation or application herein, this shall fall exclusively within the remit of Maltese jurisdiction.

DEFINITIONS

Hatours Travel Malta is incorporated under the laws of Malta.

You or the traveller or the Client shall mean you and all other persons traveling with you, in whose name you have made the booking.

Sales Agent means a person or a licensed travel agency or licensed tour operator that sells or offers for sale any service put together by HTM, on its own or on behalf of HTM.

Journey or holiday means any service booked directly or indirectly through HTM.

COVID-19 VIRUS

If necessary, for the safety and health of the Client and to help slow down any transmission of the Covid-19 virus, you may be required to pass through temperature checks and/or undergo a Covid-19 PCR test or antigen test and/or present a negative Covid-19 test and/or wear a mandatory face mask in the airport, on the flight, on the cruise, at the hotel, on the excursion, when being transferred or at the place of your destination. If the Client fails to comply with any of these requirements which may be amended accordingly, then the Client may not be allowed to travel. The client may also need to be fully vaccinated against COVID-19 as per the current law of the country/countries being visited. It is the client’s responsibility to check with the relevant authorities of the country/countries concerned about entry/exit protocols surrounding vaccination and/or testing. This includes confirming with the relevant authorities of the country/countries concerned which proof of documentation is required regarding COVID-19. This also includes entry and exit laws for Malta. This is subject to change at any time by any authority.

The Client must advise us without undue delay if any of the following occur;

  • If you have been diagnosed as positive for COVID-19 at any time during the fourteen (14) days before your journey;
  • You have had any of the following symptoms related to COVID-19 within the last fourteen (14) days prior to your journey. Including but not only;
  • Fever
  • Cough
  • Loss of taste or smell
  • Shortness of breath
  • You have been in close contact with a person who tested positive for Covid-19 in the last fourteen (14) days before your journey;
  • You are ordered to stay in mandatory quarantine by the local or national authorities
  • You may be subject to a fourteen (14) days quarantine on return from your journey to Malta this is subject to the restrictions imposed by Maltese Authorities from time to time and HTM shall not be responsible for you being subject to any quarantine duration.

When you decide to travel with Hatours Travel Malta we always offer our assistance to meet up with you personally and explain verbally your holiday plan before booking or/and purchasing your flight ticket, this is to provide reassurance.

Prices, Payments and Cancellation Policy

  • A deposit is payable upon reservation, together with a passport copy (valid for at least 8 months from entry date).
  • All deposits are non-refundable and non-transferable. We reserve the right to cancel your booking if full payment is not received in a timely fashion.
  • We urge the Client to pay by Revolut, Bank transfer, Cheque, or cash payable to            Vanessa Vella.
  • If clients wish to use their HSBC Visa Premium card for insurance purposes, they should proceed with direct payment to Tristar Travel agency by purchasing their flight ticket. This payment should include the cost of their flight ticket, along with an additional 2% of the total cost.

The balance of  Payments is divided as follows:

  • 1st payment upon booking                                                       Deposit of approx. €600
  • 2nd payment to be agreed between client & HTM                   remaining of total price
  • 3rd payment approx. a month before departure                         extra excursions

Once you purchase a flight ticket with HTM please feel responsible to recheck that your full name matches the name on your valid passport.

YOUR BOOKING

  • Subsequent to paying your non-refundable deposit a receipt including a copy of these Terms and Conditions shall be issued by us. Your payment and signature shall confirm that you have read and understood these Terms and Conditions.
  • The booking made by you shall be confirmed once the non-refundable full amount is paid. Upon paying your deposit which is the first payment it is important that you provide us with a valid passport which expires 8 months after the due date of arrival. and/or other valid traveling documents.
  • A valid Passport copy will be used for booking purposes.
  • An expired I.D. will not be accepted. If you fail to do so and any of your data is incorrect, charges may be imposed by the services you have booked and any other additional administration charges may also be imposed as the case may be.
  •  Should you wish to change your holiday arrangements in any way, we will try our best to meet your wishes to the best of our ability. We reserve the right to charge you a minimum administrative fee of €50 for any such change to your booking, and any actual costs incurred in respect of such a change.
  • Where the price varies depending on the number of persons booked and you wish to change that number of persons, the price will be recharged on the basis of the new party size as shown in the brochure and/or the booking engine.
  •  Any increase in the price per person, payable as a result of a part cancellation (e.g: for a hotel room under-occupancy, changing from a twin room to a single room) is not a cancellation charge.

              Should you wish to transfer a booking to a new traveller the following may apply;

  • River Cruise – a minimum fee of €100 will apply should you require a transfer of the booking to a new traveller.
  • Group Tours – charges shall not be applied should you require a transfer of the booking to a new traveller; such charges may differ according to the group tour booked.
  • Flights – with certain airlines charges shall be applied should you require a transfer of the booking to a new traveller, such charges may differ according to the services booked which depends on the airline. Therefore with some airlines a person who requires a transfer of the booking to a new traveller they have to purchase a new ticket.
  • Any notice to change or transfer your booking should reach us within a reasonable time, this should reach us at the latest 30 days prior to your departure date.

              PRICE POLICY

  • The prices quoted are subject to availability at the time of booking and/or subject to change at the time of booking. Prices quoted are per person, children prices are only applicable when they share a room/cabin with two or more full-paying adults, if not children will have to pay the adult price.
  • The price indicated to you by our travel executives shall always include the insolvency fund certificates service charge and taxes.
  • The prices indicated on our brochures/packages are valid at the time of their publication and at the time of booking, the package price of your chosen journey may have increased due to substantial currency fluctuations and/or increases in taxes and/or fuel increases imposed or any other circumstances out of our control. Should said changes occur, we reserve the right to make the necessary increase in price, and we shall inform you of this change in writing without undue delay but in no case later than 20 days prior to your departure.

              OUR DUTIES AND OBLIGATIONS

  • Our Holiday itineraries are always planned and organized to detail by Ms. Vanessa Vella (Hatours Travel Malta) and Tour Guide Mohammed Kamal Khattab in Egypt for our Clients during their Stay in Egypt.
  • All excursions during this trip will be carried out under the responsibility and assistance of Mr Kamal Khattab himself.
  • This Holiday itinerary may be subject to change meaning that every excursion will be planned to be carried out accordingly.
  •  In the event that whether domestic or international flight schedule changes, bad weather persists, or delays occur due to traffic,  mechanical breakdowns, police activity, local authority restrictions/actions, etc… Thus we shall not be held liable for any changes effected when they are caused by something we have no control over.
  • We will do our utmost to deliver all our services, as promised, and guide you throughout this Holiday.

We ensure to take all the proper research and arrangements to provide you with the perfect journey, HTM is not responsible for any prejudice, extra costs, or losses you may suffer, directly or indirectly, if you make any arrangements with third parties that are independent of your HTM booking.

              HTM shall not be responsible for any activities which are cancelled or amended due to the following;

  • Force majeure or unavoidable and extraordinary circumstances
  • Pandemics
  • Adverse weather
  • Strikes
  • Travel Bans
  • Terrorism

It is unlikely however some circumstances lead us to have to change the arrangements of your journey, and we reserve the right to do so in the event that this is necessary. Such changes may be due to, but not only;

  • Force majeure or unavoidable and extraordinary circumstances
  • Government or Local Authority action
  • Pandemics
  • Essential Maintenance or Cleaning
  • Lack of support or demand
  • Religious or local holidays or changes made by our suppliers which shall also include change of flight times, hotels closing down, hotel or flight overbooking, or bad weather which imposes a change in itinerary.

We shall inform you within a reasonable time should we make any changes to your journey. Further changes to your arrangements may be made;

  • Should changes need to be made before your departure, we will inform you of the change of details within a reasonable time.
  • Should changes need to be made during the commencement of your journey due to unforeseen circumstances which are out of our control such as a change in hotel or any other part of your journey arrangements we will do our best to maintain the overall standard and quality of your original booking.

       ENTRANCE FEES AND EXCURSIONS

  • Fees that are related to museum entrances, shows, boat rides, museums, internal flights, transportation, and temples are included in the global price. All the extra excursions that you decide to add to your trip shall be settled a month before your journey. Throughout your holiday you will always be accompanied by a trusted, qualified, local tour guide. Prices of excursions may fluctuate from what you see on the brochure, this is due to increases in fuel, taxes, etc. All excursions include the service of a local. As he is solely responsible for all the members of our tours. Booking an external excursion that has not been booked through HTM, is unacceptable and will cause an inconvenience with local permit issues.

              SERVICES OF A TOUR LEADER

  • When it comes to group tours and River Nile cruises of more than 10 persons, these are usually escorted by an experienced Maltese-speaking tour leader who shall be responsible for the implementation of your journey.
  • The tour leader shall in no way be responsible for providing any services over and above that indicated in the package, and shall not be obliged to accompany the group to any shops, flea markets, theme parks, or restaurants unless included in the itinerary.
  •  In the unlikely event that an emergency occurs, namely if you suffer any injury or fall victim to a crime, the tour leader shall take the necessary steps to offer you the necessary emergency assistance and indicate to you the nearest local health service, local authorities and/or Maltese embassy whilst assisting you in making any alternative travel arrangements where the need arises.
  •  We reserve the right to charge you for the cost of such assistance. It is your duty to inform the tour leader during your journey with any problem you encounter, preferably in writing, so that where possible, the problem can be dealt with promptly.

       YOUR DUTIES AND RESPONSIBILITIES

  •  You are to be responsible for ensuring that you are in possession of a valid passport that expires 8 months due arrival date and/or another valid travel document, importantly that the I.D document is not expired, and that the details on your booking are correct. HTM is responsible for applying for and providing the necessary entry visas at no additional charges.
  •  It is your responsibility to check if you are healthy enough and fit for travel if you are an adult, adolescent, child, or infant. This is due to the fact that health facilities, hygiene, and the risk of diseases and viruses vary worldwide. It is your responsibility to provide the treatment that you need.
  •  We advise you to always consult with your doctor and/or specialist vaccination clinic before commencing your journey.
  • With regard to your pregnancy, it is your responsibility to ensure that you are fit to travel. Airlines and cruises have regulations which you need to abide by. For airlines, usually, between 28 to 35 weeks of pregnancy: you will need to present a certificate from your own medical consultant stating that you are fit enough to fly. From 36 weeks of pregnancy onwards: you will need clearance as issued by the airline’s own medical doctor. For cruises, usually, pregnant women are only allowed to sail.
  • if pregnant for 23 weeks or less at the date of cruise disembarkation. All pregnant women are required to produce a doctor or midwife’s letter stating that the mother and baby are in good health, fit to travel, and that the pregnancy is not high risk.
  • These terms are subject to change at any time in accordance with the relevant airline carrier or cruise.
  • It is your duty to purchase travel insurance which is highly recommended to buy such insurance. Notwithstanding, HTM. cannot be held responsible if the client does not purchase travel insurance and needs to make use of it as our sales agent will always ask you at the time of booking if you will be buying travel insurance or not, and advise you to do so.
  • You must be responsible for a reasonable standard of behaviour. We reserve the right to decline to accept or retain any person as a client if their behaviour is, in our opinion, or in the opinion of the airline pilot, ship captain, hotelier or accommodation owner or manager, or another person in authority, likely to cause distress, danger, damage or annoyance to other customers, employees and to other people or to property. We shall be under no liability to pay any refund or give compensation to, or costs incurred by, any person whose behaviour is considered unacceptable and is made to leave any of the afore-mentioned premises or facilities.

       FOOD ALLERGIES

  • The client is kindly advised to inform us before booking that they have a specific allergy or intolerance to certain foods. The client shall also advise their tour leader and restaurant waiter about their allergy. If the client omits from informing us, HTM shall not be held liable for any damages ensuing therefrom. Notwithstanding, even if informed accordingly, HTM shall not be held liable even if there is any cross-contamination during food preparations.

       LIABILITY

  • HTM shall not be held liable for anything that may happen to you outside of the travel arrangements you have booked with us. HTM. Shall not be held liable for any theft or injury you may suffer throughout your holiday even if this happens within one of the arrangements offered by us.

              FLIGHTS

  • Details of your flight are given to you at the time of booking by our sales team. With regards to group tours, the choice of airlines and hotels is exclusively at the discretion of HTM and thus we reserve the right to change to an alternative airline or aircraft if this may be necessary and you shall be informed in a reasonable manner. With regard to tailor-made journeys, flight schedules are subject to change at the discretion of the airline. Once we give you your flight tickets it is your duty to check the details and make sure that they are correct. We are therefore not responsible for any mistakes found if you do not bring this to our attention as soon as the flight tickets are handed over to you. Some flights may have intermediate stops end route and this is not always known before the departure date. In such cases, we cannot notify you in advance. Flights are subject to the granting of permits and licenses by authorities both in Malta and overseas. Hatours Travel Malta is not responsible for any prejudice or consequential damage that you may suffer from such changes. However, we are committed to inform you as soon as the change is made known to us.
  • Flight tickets are nonrefundable. In the event that passengers cannot travel, they may change their travel dates if they provide notice at least one week in advance. However, it is important to note that the airline and destination must remain the same.
  • Tickets are non-transferable, meaning they cannot be changed. In the event of flight cancellations by the airline, a full refund will be provided to all passengers. However, if clients choose not to travel for their own reasons, refunds will not be issued.
  • This policy also applies if clients decide not to travel due to fear resulting from conflicts in other Arab countries. If authorities advise otherwise, we are not obligated to provide a refund. In the event of flight cancellations by the airlines or the closure of airports due to war or conflicts, the airline’s protocol will be applied.
  • When booking your River Nile  Cruise, should you wish for a preferred cabin type, this can be arranged at an extra charge and can only be booked if it is available on our system. Should your preferred cabin type not be available, we will let you know what is available at that point in time and it is left in your hands if you would like to book another type of cabin or book on another date. Cabin numbers are only confirmed once your ticket is issued. All cabins are balcony cabins, the balcony can either be glass or metal. Your River Cruise is always booked on a full board basis, with the buffet, excluding alcoholic drinks. Facilities such as, but not limited to;
  • On any River Nile Cruise, the Hotel Service Charge is mandatory and is not an integral part of the price. The charge per person can be paid on board at the end of your cruise. The Hotel Service Charge does not apply to children under 10 years of age at the time of the cruise departure date. Your River Nile Cruise cabin may be small or even very small compared to standards to which you may be accustomed, including any adjoining en-suite or bathroom. Usually, we do not recommend more than 2 adults in a room however this is at the client`s discretion. Clients who wish to book a room with 3 or 4 persons will most probably be given a connecting room when available and given priority to persons over sixty years of age or persons with disabilities. You may request this at the time of booking should you prefer a double or single bed, however, the assignment of rooms is not handled by HTM but by the cruise, and thus your request may be subject to availability. If a cruise liner misses a port of call, for the benefit of the passengers’ safety or due to Force Majeure, passengers will be transferred, possibly by air (at no extra cost) to another port. In such cases, no port tax refunds will be issued.

       ACCOMMODATION

  • Usually check-in at a hotel is made at around three 3 p.m. Or later and check-out from hotel rooms usually is made around noon. You are kindly asked to respect the indicated time and follow all instructions provided to you by our staff. Hotel rooms may be small or sometimes even very small when compared to normal standards, including the adjoining en-suite or bathroom. Usually, we do not recommend more than 2 adults in a room however this is at the client’s discretion.
  • Clients who wish to book a room with 3 or 4 persons might be given a connecting room next to each other although this is subject to availability.
  •  Hotels and River cruise ships are all equipped with bathtubs, not showers. Notwithstanding, we are not to be held liable for any room that is smaller than your expectations as this is also indicated to you by one of our travel executives at the time of booking.
  •  You may make a request at the time of booking with us that you prefer a double or single bed, however assignment of rooms is not handled by HTM but by the hotel, and thus your request can only be requested once you are assigned your room in the hotel, subject to availability.
  • The norm is that swimming pools are not heated in colder weather and the general standard of hygiene, public utilities, drainage, plumbing, air-conditioning systems, and services in general may not be up to the same standards that we are used to in Malta.
  • Accommodation is generally on a bed and breakfast basis thus only breakfast is included in the price. Breakfast can either be continental or Arabian and this is in accordance to what the hotel offers. Also, there are certain travel packages that are on a half-board basis, thus breakfast and dinner are included in the global price. This either takes the form of an a la carte menu or buffet, in this case, we can inform you accordingly.
  •  Please note that when a hotel offers an a la carte menu, portions served are moderate. Drinks are not included in the price and are charged separately. City taxes and/or Eco taxes are charged in most hotels and must be paid by the client either upon checking out or upon payment of the booking.
  •  In many group tours and tailor-made journeys, the use of the mini-bar, telephone, pay TV, and other services are not included in the global price, thus have to be paid over and above.
  • To be sure what is included and what is not, when in doubt please always ask and we will guide you accordingly regarding any charges to which you may be liable.
  • Tipping is obligatory in Egypt therefore it is expected with anyone who delivers a service.
  • During Ramadan Alcohol will not be purchased from supermarkets or in restaurants but served at the Hotel.
  • The assignment of rooms is handled directly by the hotel and Nile cruise management; HTM would not be involved in the mentioned assignment. At the time of booking, you may inform us whether you wish to book a single a double, or a family room. Although HTM will strive to obtain your desired arrangement, we do not have any control over whether the accommodation provider adheres to the submitted request.
  • We strive to always provide the best accommodation;  Our priority is delivering comfort, offering the best service and cleanliness that complements our Western standards unless requested otherwise.

               COMPLAINTS

  • HTM will do our best to offer our best service but In the unlikely event that you have a problem or complaint relating to a part of your journey the following must be done:
  • If a group tour, it is important that you inform your tour leader about your problem or complaint as soon as possible so the tour leader can try to remedy the problem or complaint on the spot.
  • Tailor Made Journeys; please make sure to notify us in writing at [email protected] within seven (7) days of the date of arrival from your journey.
  • Due to the difficulties of investigating, any complaint lodged after seven (7) days from the date of arrival from your journey shall be seen as inadmissible, and thus the complaint shall be considered closed.
  • We strive to make sure that your complaint is addressed in a professional manner and to your satisfaction, however, should you disagree with our conclusions, you have every right to lodge a case with the MCCAA in accordance with consumer law.

Disclaimer: These terms and conditions have been set out in accordance with the current Maltese and EU legal provisions and are subject to change should there be any amendments to the relative laws.